Last Updated: January 2025
1. Scope
This Notice describes how The Concrete Source collects, uses, and protects personal information obtained through phone calls, call recordings, voicemail, SMS, and MMS. All practices comply with Canadian privacy laws.
2. Personal Information Collected
We may collect:
Name, phone number, business information, and email (if provided)
Order, delivery, and jobsite details
Call logs, call recordings, voicemail, SMS/MMS content
Images transmitted via MMS
Credit card numbers must not be provided by voicemail or text message.
3. How Personal Information Is Used
Personal information is used for:
Processing orders and coordinating deliveries
Customer service and technical support
Jobsite verification
Record-keeping, safety, and compliance
Quality assurance and dispute resolution (including call recordings)
We do not sell, rent, or share personal information.
4. Text Messaging Consent
By sending SMS or MMS messages to our business number, you consent to receive communications related to:
Order confirmations and updates
Delivery scheduling
Product availability
Customer service matters
MMS Consent
By sending images via MMS, you authorize their use for jobsite verification, product identification, delivery planning, and warranty or issue assessment.
SMS consent is not shared with third parties or affiliates.
5. Call Recording
Some calls may be recorded for accuracy, training, quality assurance, compliance, and dispute resolution. When a call is recorded, a notice or verbal disclosure may be provided. Recordings and voicemails are stored securely and accessed only by authorized personnel.
6. Disclosure of Personal Information
Personal information is not shared with third parties, except when required by law (e.g., regulatory authorities or legal obligations).
7. Safeguards & Retention
We use administrative, technical, and physical safeguards to protect personal information. Information is retained only as long as necessary to fulfill identified purposes or meet legal obligations.
8. Your Rights
You may request access to, correction of, or withdrawal of consent regarding your personal information, subject to legal limitations.
9. Contact
For privacy inquiries or requests, contact:
The Concrete Source Steinbach, Manitoba, Canada
Phone: (204-346-2011)
Email: Sales@concretesource.ca